Recently, we had a discussion with our service team about what is more important: to be liked or to be trusted. It’s a bit of a chicken or the egg argument because both are important especially when it comes to building long-term relationships with customers.
At Doering, we approach our relationships with a couple things in mind.
Do what you say you are going to do.
Deliver a GREAT experience that is memorable.
Have fun doing it.
In the following video, Adam Berger, VP-Sales, explains the Doering difference.